Forgive me, Jay and Deb. This week it’s not a tribute. It’s a tirade.
If this wasn’t weighing so heavily on my mind, I could have thought beyond it in order to give tribute to someone or something deserving.
But, I just can’t.
U.S. Passport Agency, I’m pretty sure you’ve failed me.
I’m on the phone with you now. On hold. You are experiencing unusually high call volume and suggest that I use your passport website to check the status of my passport.
I would love to get all of my answers through your secure website. There’s just one problem. It’s down. AND, I already know from THREE previous HOUR LONG phone calls that it’s not updated correctly and my FIVE applications are not in the system.
When I turned in the passport applications, we were told that passports were coming back within 2 weeks. It’s been 4 weeks and our applications are still not completed.
Are you trying to stress me out? Because you are.
Just so you know.
And, I’m still on hold.
I HATE being put on hold.