Remember my Itsy-Bitsy Frustration with my Sears appliances?
It was gratifying to get all those head nods, and a little attention from Sears at the Executive level, too.
It started with this comment:
“Dear Sears Customer,
It is disappointing to read about all the issues you have been experiencing. My name is David and I work for the Sears Cares Team. We would like to speak to you regarding any issue you may be experiencing. Please contact us at firstname.lastname@example.org so we can further discuss your concerns. Thank you,David V.Senior Case Manager”
This morning I recieved a call from Edward, my newly assigned case manager. He’s promised to oversee my case from this day forward and keep me as happy as possible. I appreciate that. I really do. Prompt and efficient customer service is of utmost importance to me. I plan on keeping my frustration in check, cross my fingers that those parts arrive ASAP, and joyfully attack my piling laundry sooner rather than later.